You can return goods to us via the Post Office to: The Tie Company, Unit 60, Argall Avenue, London, E10 7QZ.
The parcel should contain:
- The item(s) you purchased that you wish to return in the original condition.
- Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.
You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.
We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.
If you need advice on returning by post, please contact our customer services team on 0203 208 0120 or via e-mail at firstname.lastname@example.org