All UK orders are sent via Royal Mail 1st Class and take between 1-3 working days to arrive in normal circumstances. If your order has taken longer than three working days to arrive, don't hesitate to get in touch and we'll get it sorted.

You can return goods to us within 30 days of receiving your order to the following address: 

The Tie Company Returns
Unit 4, 11-13 Cartersfield Road
Waltham Abbey
Essex
EN9 1JD

The parcel should contain:

The item(s) you purchased that you wish to return in the original condition.A note with your order number / name clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. 

We are unable to accept any responsibility for returns that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

If you need advice on returning by post, please contact our customer services team on 0203 208 0120 or via e-mail at info@thetiecompany.co.uk